Our Privacy Policy – Your Privacy Rights
THIS PRIVACY POLICY APPLIES TO OUR WEBSITE AND APPS WHERE IT APPEARS.
Effective Date: July 23, 2023
This Policy describes how we treat personal information we collect both online and offline. This includes on our websites and in our apps. It also includes at our locations or in phone, text, messenger or email interactions you have with us.
Our Privacy Notice has been designed with you in mind. How the notice applies to you will depend on the way in which you interact with us. For example, if you:
Place a reservation with us or purchase a ticket, we will use the information you provide us to fulfill our obligations to you in delivering that service, and, where permitted, keep you up to date about other events or venues that may be of interest to you if requested to do so.
What Information We Have & Where We Get It
We collect and store different types of information about you when you make reservations, contact us, and use our websites, apps and social media. You must provide name and contact number along with a valid email address for reservations. You may also choose to provide your social media and other sources for means of contact for marketing purposes.
Your Choices & Rights
Among other rights, you can choose whether to receive marketing from us. You also have the right to access the information we have about you.
Looking After Your Information
We’re always taking steps to make sure your information is protected and to delete it securely when we no longer need it.
Contact Us
If you have any questions or feedback about this notice, or how we handle your information, get in touch with us.
WHAT INFORMATION WE HAVE & WHERE WE GET IT
We collect information from and about you.
Contact and billing information. When you request a reservation, purchase a ticket, sign up for our newsletters, or contact us, we may collect your contact and billing information, such as your name, email address, zip code, phone number and credit card number.
Security Information. We may collect personal information on incidents and accidents that occur in our venues that may include the use of closed-circuit television video (CCTV), video taken from security cameras, photographs and pertinent personal information regarding accidents/injuries that may have occurred at the venue(s).
We collect information in different ways.
We collect information directly from you. For example, if you make a reservation or register for a newsletter. We may also collect information if you post a comment on our websites or ask us a question.
We get information about you from third parties. For example, if you use a social media feature within our websites or apps or post to a social media platform, the social media site may give us some information about you.
HOW WE USE YOUR INFORMATION & WHY
We use information as disclosed and described here.
We use information to provide you with products and services. We use your information to process your order and provide you with customer support. This includes sending you emails about your reservations or tickets. We might also contact you about this policy or our website terms.
We use information to respond to your requests or questions. For example, we might use your information to confirm your reservation for a venue or event or to answer questions you may have about your reservation or our venues.
We use information to improve our products and services. We might use your information to customize your experience with us. This could include displaying content based upon your preferences.
We may use your information to make our website, products, and services better. We may combine information we get from you with information about you we get from third parties.
We use information for security purposes. We use information to protect our company, our venues, our customers, and our websites. This includes to detect or prevent unlawful behavior.
We use information for marketing purposes. For example, we might send you information about special promotions or offers. We might also tell you about new features or products. These might be our own offers or products, or third-party offers or products we think you might find interesting. To learn about your choices for these communications, read the choices section below.
We use information as required or otherwise permitted by law or as we may notify you.